Demolition warranty info
General Warranty
All Demolition Products (unless stated) are covered by a 90-day warranty against "defects in workmanship". Our cranks, bars and forks all come with the Demolition Lifetime warranty. All warrantees are available only to the original owner with "proof of purchase".
Demolition will replace the defective product at no additional cost if the product has been bent, cracked or broken under normal riding conditions. All damages resulting from mishandled, abuse, and negligence during the installation process voids the lifetime warranty policy. (die: Stripped threads for the Hubs , Cranks , Stems void the lifetime warranty policy). Modifying a product will void warranty unless it involves cutting bars or steerer tubes to make shorter. Normal riding conditions are defined as "using the bike in a controlled manner that is within your own capabilities". All damages to the product not caused by materials and or workmanship void the lifetime warranty policy.
Demolition reserves the right to refuse replacement or offer a replacement at a reduced cost for products that are believed to be damaged outside the realm of normal riding conditions. We also reserve the right to exchange a damaged product with an alternative model that will be a suitable replacement. Every warranty claim will be reviewed on a case by case basis. The product must be returned to Demolition with the proof of purchase to Demolition Parts.
For all warranty issues or questions, please contact us at info@demolitionparts.com
Warranty Inquires outside the U.S.: If you purchased the product outside the U.S., you will be obligated to go through a Demolition distributor in your Country (go to Contacts for our distributor list)
Send warranty products to:
Demolition Parts Co
Attn: Warranty Dept.
7342 Melrose St
Buena Park, CA. 90621
Frequently Asked Warranty Questions
Q. My spokes keep coming loose and now my rim it out of true. Is this a warranty issue?
A. If you are having problems with your spokes coming loose, please note that new spokes
need to be stretched till the tension in the spokes is maxed-out (stretched). Thus allowing all spokes to stay tight longer.
New wheels need a lot of attention with trues and everyday tightening.
Spokes that come loose is not normally a warranty issue.
Q. After calling your warranty department, I was asked to send my product back to Demolition. How should I send it? And where should I send it?
A. We accept shipments from UPS, Fed-Ex, and the US Postal Service. Please include your name, home phone number and return address (no P.O. boxes please) with all warranty shipments to Demolition Parts (Attn.: Warranty Dept,). Or if you're in our area you can come by Monday-Friday 8:00-4:00, but please call first.
Our address for walk-ins and warranty shipments is:
Demolition Parts Co
7342 Melrose St
Buena Park, CA. 90621
Ph: (714)690-6454
Fx: (714)690-6455
Email: info@demolitionparts.com
Q. What is considered "proof of purchase"?
A. A copy of the original sales receipt is considered "proof of purchase". A copy of a completely filled out warranty card will also serve as "proof of purchase" only if the original card was mailed back to Demolition Parts within 10-days of the original purchase.
Q. What if I can't find my warranty card or sales receipt?
A. You will need to contact the retail dealer where you purchased the product and get a copy of your original sales receipt. Without a sales receipt or a warranty card, we can't be sure you are the original owner and any warranty will be void.
Q. If I'm able to get a "cost replacement" deal, does it have to be on the same product color I had before?
A. No.
Q. I bought the Demolition product from my friend and now it's cracked. Can I send it in for a "cost replacement"?
A. No. You must be the original owner.
Q. I purchased my Demolition product from outside the U.S. and it recently broke, what do I do?
A. Go to our Contacts page and find your country and contact the Demolition distributor. This way you'll save time and money on shipping the damaged product back to us.
Q. I live outside the U.S. but purchased a Demolition product from the States and now it's damaged, what do I do?
A. Since you purchased the product from the States you'll have to send the damaged product back to our U.S. office.